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General troubleshooting
Discord.ApolloGroup.tv Before you begin Click here to join our discord chat group where we post our maintenance schedules and live reports of any issues we ...
Live TV & VOD buffers, freezes or Not Working
Sometimes you may experience buffering due to insufficient bandwidth, and sometimes a bug in the system. To experience the apollogroup as smooth as possibl...
The app sometimes stops or kicks me out
Problems such as being kicked our of the app or the app stopping can simply be resolved by closing and re-opening the app, if this does not fix the issue pl...
IPs exceeded limit code 429
This message is usually due to switching channels too quickly making the system think you're using more connections than you're allowed. To f...
I get the message bad email or password
1. Please reset your password here. 2. If you are still unable to log on with a new password please reset the device. 3. After resetting the device, ...
Changing VOD/LiveTV Player Type
In both Startup Show and ApolloGroup TV app, there's ability to switch the player type, for both VOD and LiveTV. This can help when experiencing aud...
Live TV Plays but not Movies or TV shows
If Movies and TV Shows are not working but live TV is, please try the following. Log out of the app If possible on your device (eg Fire stick, Android...
Error code 403
If you are experiencing the error "invalid response code 403" it is likely your ISP is blocking our service and you will require to use a VPN to w...
How to run Speedtest
We use http://speed.apg.ooo to check for network issues between your end and our servers. This tool is accurate and gives us information of where you might...
ERROR 404/PARSER EXCEPTION
Error 404 or PARSER EXCEPTION message simply means a channel as temporarily went down. We have many backup sources for most channels so if a channel goe...