Apollo Group TV
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I get the message bad email or password

Modified on: Thu, 9 Apr, 2020 at 1:41 PM

If you are receiving the “Bad email or password” message, please follow the steps below to troubleshoot and resolve the issue:

  1. Double-check the email address and password: Ensure that you have entered your email address and password correctly. Pay attention to any uppercase or lowercase letters, as passwords are case-sensitive.
  2. Reset your password: If you are certain that the email address is correct but still cannot log in, try resetting your password. Use the “Forgot Password” option on the login page to initiate the password reset process. Follow the instructions provided in the password reset email to create a new password.
  3. Contact our support team: If you have verified the email address and reset your password but still encounter the same error message, please reach out to our support team for further assistance. Provide them with detailed information about the issue, including your email address and any error messages you are receiving.

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